Analyst – Order Management

Eligibility: Experienced in Operation or Fresher who are having excellent analytical and communication skill with sound knowledge in MS Office. A swift hand on keyboard is preferable.

Shift Preference: Flexible

Salary Offered: As per industry standard

Job Description

  • As an Analyst, you will be responsible for managing the complete life cycle of the order, starting from receiving the orders, assigning them to the composition team, monitoring the execution and ensuring that the end product is delivered in a timely manner with highest quality. Your primary responsibilities include continuous interaction with the clients and the vendors based out of United States.
  • You will be responsible for performing feasibility checks providing estimates with suggestions for projects that are current and in pipeline. Multitasking will be an essential quality for this job role and should be a proactive problem solver who would understands and properly interprets the clients’ requirements and track the order system.
  • The core responsibilities include compiling and sending the status and completion reports and holding status calls with the vendors.
  • Prioritize the jobs according to the complexities and deadlines and ensure systematic distribution of work amongst the team.
  • As an Analyst you will be expected to show exceptional handling of MS Office Suite, CRM & Web Based Applications.
  • Job role will involve but not limited to back office operations, analysis, and email or phone communication with Vendors and Client.
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Client Communication Manager

Eligibility: Minimum 4 years of experience preferably from BPO background. Experienced in Operation who are having excellent analytical and communication skill with proficient knowledge in MS Office Suite, CRM & Web Based Applications with competent handling of phone calls and emails. A swift hand on keyboard is preferable.

Shift Preference: Night

Salary Offered: As per industry standard

Job Description

  • Responsible for managing the vendor team, closely monitoring the orders, and play a significant role in expanding business operations throughout North America.
  • Continuous interaction with the vendors and the clients based out of USA.
  • Compiling and sending the status and completion reports and holding status calls with the contractors.
  • Performing feasibility checks, providing estimates with suggestions for projects that are current and in pipeline.
  • Prioritize the jobs as per the complexities and deadlines and ensure systematic distribution of work amongst the team.
  • Multitasking will be an essential quality for this job role.
  • You should be a proactive problem solver who would understand and properly interpret the clients’ requirements and track the order system.
  • Job role will involve but not limited to back office operations, analysis, and email or phone communication with Vendors and Client.
Apply Now